Who, What, When, How



Who sets it all up?


    We provide technicians and use a start to finish deployment approach including the following:

    -Business Account Setup

    -Cloud PBX- Phone System Configuration

    -Desktop Phone Configuration

    -Soft Phone /Mobile Device Setup

    -User and Extension Setup

    -Feature Configuration

    -Number Porting Assistance

    -Custom Calling Menus

    What is included with the service?


    We provide all the standard calling features for free:


    -Standard Calling Features Learn More

    -Initial Setup

    -Desktop and Mobile Access to PBX portal

    -Unlimited Calling

    -24/7 Support

    -Mobile and Desktop Portal

    How does the process work?


    -Meeting to define custom service requirements

    -Network compatability survey is scheduled

    -Quote is generated

    -After quote acceptance, custom PBX portal build begins

    -Telephone numbers are assigned or ported

    -System goes live***

    Who keeps it going?


    -Choose from self PBX management with your own IT staff

    -Or choose AIT Telco Management for a fee**

    What if we need support?


    -General Support is available 24/7 at no cost

    -General support response time after hours is within 2-4 hours.

    -General support refers to dropped calls, sound quality or any issues originating from the telco network.

    -Support is provided to identify possible issues related to your on-site equipment however,

    maintenance, repair and configuration of your on-site equipment is the responsibility of the customer.