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Three great ways to get help fast!
General support response
time during business hours is 1-2 hours.
Response time after hours is within 2-4 hours.
General support refers to issues with telco network issues, dropped calls, sound quality issues or any issues
originating from the telco network.
Support is also provided to identify possible issues related to on-site equipment. Maintenance, repair and
configuration of on-site networking equipment is the responsibility of the customer, their IT department or vendor.
Support for pre-existing telephones is limited to provisioning related issues during setup.